UK Client Services

ALS provides temperature controlled collections via our dedicated fleet.

To arrange a collection of samples or delivery of containers please contact our Client Service Team at Coventry by phone or email:

Phone: 024 7642 1213
Email: CustomerServices.UKEnviro@alsglobal.com

Collections may be booked until 4:00pm the day before the collection is required. Deliveries must be requested prior to 12:00pm the day before the containers are required to allow for packing of the consignment.

Any same day or special requirements can be quoted upon request, subject to availability.

Alternatively, we operate a network of 50+ free to use drop-off locations throughout the UK.

For an overview of this, please view our Courier Collection Process Flow Document.

For collections from our Hawarden office, please contact them directly on:

Phone – 0845 900 3800
Email – Hawarden.Courier@alsglobal.com

ALS provide sample containers free of charge to our clients, specific to project requirements.

The use of correct sampling containers is paramount for retaining the integrity of your samples and complying with UKAS guidance regarding deviating (or non-conforming samples).

View and download the latest bottle guides, information and filling instructions:

Waters

Contaminated Land

To see our process flow about bottle ordering, please click here.

ALS is committed to delivering excellence in all areas of analytical laboratory services. Creating lasting partnerships with our clients through continuous improvement is a key goal for our business. ALS believes this is best achieved through open and honest communication and is why we are always keen to hear from our clients about how we can do things better.

The best way to contact us is via email or phone so we can discuss and process your query promptly. If you have a regular point of contact feel free to highlight any concerns directly with them and they will ensure that your issues are conveyed to the relevant staff and that this is recorded formally and handled through our standard complaint process. Our Client Services teams are always happy to assist.

We will always endeavour to resolve any issues with you as quickly and as fairly as possible and where we identify that a mistake has been made we will always try and implement corrections promptly and work alongside you to ensure that the issue is not repeated.

ALS will do everything we can to get your complaints resolved as quickly as possible and endeavour to provide a full formal response within 7 days of the complaint receipt inclusive of a thorough and complete formal investigation of the issues raised. This is referenced through ALS’ internal quality system with all associated investigations recorded and counter-signed by the senior management team.

Click below to download our complaints procedure:

Waters

Land

For any further information, please contact us directly on:

Waters: CustomerServices.UKEnviro@alsglobal.com 

Land: HawardenCustomerServices@alsglobal.com

Coventry Laboratory Opening Times

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Wakefield Drinking Water Laboratory Opening Times

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Hawarden Site Opening Times

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Dublin Service Centre Opening Times

Last drop-off times (Dublin):

• Micro samples: 14:00

• Chemistry samples: 15:00

ALS Laboratories (UK) Ltd (Waters & Land)

Company registration number: 02391955
Dunn & Bradstreet number: 396911364
VAT number: GB 731 8606 35

GBP IBAN: GB63 HBUK 4001 2581 4271 99
EUR IBAN: GB84 HBUK 4012 7674 6057 67

For land and water remittance enquiries, please contact: bacs.receiptslabs@alsglobal.com
For water invoice queries, please contact: invoicequeries.ukenviro@alsglobal.com
For land invoice queries, please contact: euhdninvoicers@alsglobal.com

ALS Laboratories operate to standard terms and conditions.

These are provided with all quotations, order acknowledgements and invoices. Please use the below link to download the latest version.

ALS Laboratories (UK) Ltd - Terms and Conditions